How to become a help desk support professional

The friendlier and more respectful you are, the better the relationships you establish will be. If you are able to be kind to irate customers and help turn them into happy and satisfied customers by the end of your call, you should find that you can be very successful in an IT help desk. Fill out the fields below and a Gladly team member will be in touch. One of the quickest ways to root out unqualified candidates is by creating a thorough, specific, and demanding set of qualifications.

  • If you’re excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead.
  • Eventually, if you have all it takes to become a successful help desk engineer, you can probably earn as big as $46,425 annually.
  • While in recent years some traditional help desk tasks have been outsourced, there will always be a desire for onsite support within every large company.
  • Finally, you must be able to explain technology to individuals from non-technical backgrounds.
  • The more eager you are to genuinely help someone, the more of an asset you will be considered for an organization.
  • I have watched people who started with me move up ever fast as I stay in the same spot and the truth is its discouraging that you work so hard but are unable to get noticed.

LinkedIn Learning is another great platform for job seekers wishing to venture into the field of technical support and customer service or anybody seeking to strengthen their overall technical skills. There is a list of courses available that serve as a great starting point to learn how to respond to common help-desk requests, perform desktop or IT support, and triage and solve issues in record time. There are also courses that train you to run an IT help desk from a local or remote location.

Technical Support Specialist

Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles.

As you improve your active listening abilities, you’ll realize that end-users will give you almost all you need to know to solve their problem. This not only increases empathy but also allows you to acquire more knowledge while asking fewer questions. One of the most important traits of an excellent help desk technician is the willingness to learn. Humility and the capacity to accept constructive criticism from peers are required for a readiness to learn.

How to Become an IT Specialist

A positive attitude can be contagious and passed on to the other team members, and this makes working with each other much more enjoyable. Here, customer service experts at Gladly offer 3 hacks to keep your channel mix fresh, engaging and efficient.

Become a Help Desk Engineer

Depending on the field that you work in, you will need to be familiar with using computers, tablets and smartphones. You’ll need access to a device connected to the internet or network to assist your clients. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a Front End Developer Jobs in Amsterdam w client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Repair computers, install software applications, and resolve user questions. Help desk technician is a job that does not seem to be talked about enough.

Espresso Machine Repair Certified Technician Training

Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility. For the most up-to-date salary information from Indeed, click on the links provided. Boost your career with this course, Who Is a DevOps Engineer? A Complete Guide to the DevOps Engineer Role pass the e-Learning course, and achieve your Help Desk Analyst certificate… Zippia allows you to choose from different easy-to-use Help Desk Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Help Desk Engineer resume is top notch.

Become a Help Desk Engineer

They are also one of the best ways to start your IT career because of how much you will learn in a very short time. These jobs not only help you connect with customers but also help lay a strong foundation of technical knowledge which will stick with you for the rest of your professional life. If you want to grow in the IT industry and improve your knowledge, starting as a help desk support technician is one of the best ways to kick start your career. If you are wondering what it takes to get a job with an IT help desk, keep reading to learn some traits help desk managers look for in their support team members. As businesses grow, their need for competent help desk support will grow.

How To Avoid Getting Stuck At The Helpdesk Or In Any Entry Level Role

They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more. To become a help desk engineer, you’ll need some experience in IT and networking. You can get this experience by volunteering at your local library or school district, or by taking online courses in IT and networking.

Whether you work full- or part-time, you may have some flexibility with your hours. Some help desk support members work on an on-call basis, responding to queries when clients are having problems. Others work outside of traditional work hours so that they don’t tie up the networks or systems while other employees need to access them.

Online Courses For Help Desk Engineer That You May Like

Virtual Lab provides hands-on, real-world practice using your newly gained skills on projects defined by industry experts, adding practical experience to your resume. Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise. Daniel Greenspan is an IT education specialist and the founder of ITCareerFinder. Working closely with IT professionals, world-class trainers and tech executives since 2005 has given him a unique perspective into the information technology job market and the skills and credentials IT pros need to succeed.

An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers.

Be Adept at Time Management

Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians. This IT Certificate program also aligns with the objectives covered by the newly updated CompTIA A+ certification. Move up in IT Career with one of these top +free IT, Technical Support, Help Desk & Customer Service courses, certifications, trainings and classes available online. As businesses focus more on customer experience, Help Desk Engineers will need to focus on providing excellent service. Help desk engineers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. The employment of help desk engineers is expected to grow much faster than average over the next decade.

  • This article is part of an IT Career News series called Your Next Move.
  • When you advocate for your customer and interact with them with genuine concern, helping them with a solution, the customer will be able to sense this.
  • You need to approach these situations positively and deal with your customers sympathetically so that you can tactfully provide them with a solution.
  • You must have business awareness to be a good help desk technician.

Learning the full stack of technologies will also give you a broader perspective on the industry. Not only will you be able to understand how modern networks work, but you’ll have the opportunity to get your feet wet in many How to become a front-end developer in 2022 different areas. This way, when you decide to specialize in one area, you’ll know for sure which one you like the most. The best part is that if you’re feeling down or maybe even lost, you can get plenty of support.